Refund Policy

Refund Policy (Arts Designs Store)

Last updated: July 17, 2026

1) Returns (Eligible Physical Products)

You may request a return within 14 days of delivery.

To be eligible for a return, the item must be:

Unused, unworn, and in resalable condition
In its original packaging
Returned with proof of purchase (order number or receipt)

To request a return, contact us at info@artsdesigns.store with your order number and the reason for the return. If your return is approved, we will provide return instructions.

2) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please email info@artsdesigns.store within 7 days of delivery and include your order number and photos (if applicable). If approved, we will offer, at our discretion, a replacement, a refund, or another appropriate solution.

3) Return Shipping Costs

For returns due to change of mind, return shipping is the customer’s responsibility.
- EU return shipping (France / Germany / Netherlands / Spain / Italy, 1–2 kg, tracked): Estimated at €24.90.
- UK return shipping (1–2 kg, tracked): Estimated at £24.90.
- US return shipping (1–2 kg, tracked): Estimated at US$ 29.90.
- Canada return shipping (1–2 kg, tracked): Estimated at CA$ 34.90.
- Australia return shipping (1–2 kg, tracked): Estimated at A$ 49.90.
For confirmed damaged/defective/incorrect items, we will cover return shipping (or provide an alternative resolution without requiring a return).

4) Refunds (How and When)

If your return is approved, refunds are issued to the original payment method and processed within 30 days after the returned item is received and inspected. Your bank or card provider may take additional time to post the refund.

5) Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

6) Cancellations / Order Changes

If you need to cancel or change an order, contact us immediately at info@artsdesigns.store. Once an order has been processed or shipped, we may not be able to cancel it.

7) Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

Gift cards
Digital products / downloads
Personalized or custom-made items
Final sale items
Used or damaged items not in original condition/packaging

8) Return Address (Provided After Approval)

To ensure your return is sent to the correct return center, we provide the return address after your return request is approved. Please do not send items back without contacting us first by email.

9) Contact

Email: info@artsdesigns.store